• 1. Where are you shipping to?
    We are shipping to the following countries:
    America: United States, Canada, Mexico
    Europe: Germany, UK, France, Netherlands, Spain, Sweden, Switzerland, Denmark, Finland, Greece, Portugal, Slovakia, Hungary, Norway, Romania, Slovenia, Italy, Austria, Luxembourg, Belgium, Ireland, Poland, Czech Republic, Chile
    Oceania: Australia, New Zealand
    Asia: Japan, Singapore, Malaysia, Republic of Korea

    If any other areas outside of the above, please contact us at:
  • 2. Where are you shipping from?
    Orders will be shipped from United States, Germany, Japan and China. We will ship from the nearest warehouse according to your order address.
  • 3. What's your shipping method?
    Your orders will be shipped by international express service or postal service. The shipping
    method may vary for different countries.
    All packages will be shipped with tracking numbers so you can track the delivery status in time.
  • 4. What’s the shipping charge?
    We offer free shipping to the United States, UK, Japan, Germany, France, Italy, Spain and most European countries. Only some regions or areas may cause extra shipping charges. When placing your order, select your country and shipping cost will be automatically applied. If extra charges incurred, that would be borne by customer.
  • 5. Are Customs Charges included?
    Customs Charges are NOT included. According to your local customs regulation, duty fees and taxes may apply.
    The amount of duties and taxes vary by your local country. All costs incurred by the customs are borne by customer.
  • 6. How do I change my shipping address?
    If you’d like to change the shipping address, please contact us at:, we will try our best to update your address.
  • 7. How long will it take for the delivery?
    Shipping and delivery will be arranged depending on the specific address and areas. We will send you a tracking number by email after your parcel leaves the warehouse.
    - Local shipping and delivery: 3-5 business days
    - International shipping and delivery:7-14 business days
  • 8. What if I refuse delivery?
    Refused packages—and those that are not received due to negligence on the part of the
    recipient—are refunded once received by our warehouse, less the cost of shipping to and from
    the destination address, as well as any applicable duties and taxes.

    Please Note: In some situations, the return charges might be surprisingly high, so we suggest do not refuse package.